Returns & Refunds Policy

Effective Date: 12th June 1996

At La Fée Absinthe Ltd, we take pride in the quality of our products and want you to be delighted with your purchase. However, if there’s an issue with your order, this Returns & Refunds Policy explains your rights and our procedures in compliance with the UK Consumer Rights Act 2015 and Distance Selling Regulations.

1. Your Right to Cancel (Cooling-Off Period)

Under UK and EU law, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

However, please note:

Products must be returned unopened, unused, and in their original packaging.

For health and safety reasons, we cannot accept returns of opened bottles or tamper-evident products unless they are faulty.

2. How to Request a Return

To start a return, please follow these steps:

Email contact@lafee.com within 14 days of receiving your order. Include:

Your order number

Reason for return

Photos if the product is faulty or damaged

Receive Return Instructions

We’ll confirm your eligibility and provide the correct return address.

Send the Item Back

Use secure, protective packaging

Include your order number and contact details inside the parcel

Retain proof of postage

Important: Return shipping costs are your responsibility unless the item is faulty, damaged, or incorrectly supplied.

3. Faulty, Damaged, or Incorrect Items

If you receive:

A faulty item
A damaged parcel
The wrong product

…please contact us within 7 days of delivery.

We will:

Arrange a replacement at no cost, or
Offer a full refund, including standard delivery charges

We may request photographic evidence to speed up processing.

4. Refunds

Once we receive and inspect your returned item:

We’ll email you to confirm approval or rejection

Approved refunds are processed within 5–10 business days

Refunds are made to your original payment method

Delivery charges are non-refundable unless the return is due to a faulty or incorrect item.

5. Non-Returnable & Non-Refundable Items

For safety, legal, and hygiene reasons, we cannot accept returns for:

Opened or partially consumed bottles

Products where the tamper-evident seal has been broken

Gift cards or vouchers

Clearance or sale items (unless faulty)

6. International Returns

If you’re returning an order from outside the UK:

Ensure local regulations permit the return of alcohol

You are responsible for any customs forms, duties, or local restrictions

Refunds will not be issued for parcels refused or seized by customs

7. Lost or Delayed Returns

We recommend using a tracked service for returns.

We are not responsible for returned parcels lost in transit or delayed due to courier issues or customs checks.

8. Your Consumer Rights

This policy does not affect your statutory rights under the UK Consumer Rights Act 2015 or Distance Selling Regulations.

For more information, visit: https://www.gov.uk/consumer-protection-rights.

9. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

Email: contact@lafee.com

Website: https://www.lafee.com

BBH Spirits Ltd licensee of La Fée LLP

Authentic Absinthe. Expertly Crafted. Responsibly Enjoyed.